Part 2 What Your House Cleaner Wishes You Knew

Last week we started a list about what we wish our client’s knew. This week, we continue that theme. House cleaners must possess a lot of soft skills in order to be successful. The number one skill is an ability to effectively communicate and to set our clients at ease to they are comfortable communicating with us. Our hope is that whether you are reading this because you are considering a house cleaner or you already have one, that this list helps open up conversation and strengthens your professional relationship.

  1. We don’t mind your kids or pets. Our staff is made up of parents and pet owners so we really understand how it is. Kids are curious and dogs are nervous. However, sometimes, it is easier if you choose to go to the park when we get there. For the most part, communication is most important. We have no problem sharing our comfort levels with you during your free consult.
  2. Talk to us about what you want and your expectations. If you’re paying for a service and there are specific problem areas that drive you crazy, please point them out to us. We are incredibly thorough but we want to be sure that we address what is going to bother you the most.  
  3. Expectations versus reality can sometimes differ depending on what you’re paying for. Which is why it is important to communicate what specific areas drive you crazy. We will tailor our cleaning to meet your needs and stay within your price range. However, if you’re paying for a basic clean, we won’t be hitting all the areas that are typically covered in a deep cleaning session.
  4. Sometimes we adjust our price after we gave you a quote. This is especially true if we didn’t get a chance to do a walk through and you raise your expectations once we have gotten there. Or if the house is a bit dirtier or there are conditions we previously were not aware of- like that you smoke in your home or have pets. However, we will always be upfront and won’t catch you off guard if we have to raise our prices.
  5. You may think you are saving by not having regular cleaning but that will actually cost you more money. We have to do a deeper cleaning when we only come once a month or less often. It is, honestly, the most cost effective to have us come bi-weekly or more often.
  6. We don’t mind that you look up other people to work for you. But keep in mind that we are incredibly considerate about our costs. We are licensed and insured. We also pay our employees a fair wage. Often, cheaper companies are cutting costs somewhere and it is usually with their employee’s wages. We want to make sure that the individuals who clean your home are doing it because they are happy. Happy employees are the best employees and will produce the best results. Additionally, we take in to consideration that we are providing our own cleaning supplies and gas to travel. It may seem like we are profiting on your job, but after overhead, it’s about the same as any other job. If you do use a different cleaner, we suggest you make sure they are licensed and insured, trustworthy, thorough, and use quality products.
  7. We assume there are cameras, everywhere. But we know you’ll only catch us dancing silly or tripping over our two feet. The only snooping we enjoy doing is reading the titles of the books on your shelf.
  8. Our job is just as important as any other job. Sometimes, house cleaning comes with a stigma. Fresh Nest exists because this is where the owner found happiness in how she spent her day. Often when having conversations with others, people get uncomfortable when one of us expresses what we do for a living. Our job is just as valuable as anyone else’s and we have been successful enough to accomplish most of our financial goals.
  9. We don’t expect tips but boy do they make our day! What REALLY helps us out are online reviews, though. Our clients send us the nicest emails and texts all the time, if only they posted those exact comments on our google page. This allows us to be more prominent in the online world for others to find us. Social media helps, as well, but often google rules.
  10. We will go above and beyond for some clients. If you noticed some extra areas freshened up that were outside of what was listed in the consult, just know that we appreciate you being our client just as much as you appreciate the extra help. We genuinely love the idea of you coming home and being surprised and relieved that your nest is fresh and clean. We know you deserve it.

 

There are a lot of people who hire professional house cleaners for lots of different reasons. No matter why you are having us, we want to be sure that your experience is positive. We are always open to talking more in depth about any questions. Schedule your free consult with us so we can create a personalized cleaning plan for you.

Part 1 Things Your House Cleaner Wishes You Knew

Fresh Nest Cleaning recognizes the privilege of working with our clients to create a personalized cleaning plan for either a one time or ongoing cleaning maintenance plan. We clean everything! Although our most appointments are residential homes, we also clean commercial buildings, airbnbs, move outs or move ins for tenants and new home homeowners and also new construction/remodel clean-up.

Although a majority of our clients are incredibly comfortable with the idea of having us clean their homes, we also know that there are some that are uneasy or embarrassed. Although we consider each cleaning appointment to be unique, we have probably seen it all in the cleaning industry. For this week’s blog, we decided to create part 1 of a list for clients of what we wish you knew about us cleaners.

  1. As uncomfortable as you are about having a stranger in your home, we are also feeling uncomfortable being a stranger in your home. You may not know us, but we don’t know you, either. The only difference between us is that we have more practice and experience. Our similarities is we both choose to work with one another. When we do a walk through or communicate online, we are feeling one another out and making sure that both of us are comfortable working together. A lot of our clients work from home and will be regularly interacting with us while we clean. We want to be able to communicate well and be professionally friendly with one another. 
  2. You can choose to stay or be present when we clean your space. It’s a mixed bag on this one. As mentioned, many of our clients work from home and will be present while we are cleaning. For some of our deep clean appointments, our client’s prefer to be elsewhere. In move-outs or move-ins, we have had client’s request to work alongside of us! We even have had parent’s ask if their kiddos can grab a clean rag and dust! Our job is to adapt and make your experience comfortable. We just ask that you communicate with us, ahead of time, so we know what to expect.
  3. You don’t have to clean before we come over, but we do ask that you have your home tidy enough for us to easily get to the areas we need to. Each situation will be different, but for most of our cleaning appointments, the floors should be clear of clutter so we can easily vacuum and mop. Clean linen should be easily accessible if we are making your beds- we don’t want to have to look for it in your cupboards and if not sat out, we will assume you don’t want us to to change them. For commercial buildings, we won’t typically move furniture or clean on top of desks, unless specifically asked. 
  4. Your mess doesn’t surprise us. We have really seen it all. Really. We understand that life gets in the way and you may not have dusted for months or had the chance to clean the bathtub in awhile. This is why you hired us, so we can help you out. No need to be embarrassed or apologize. All we are invested in is getting your nest clean and fresh so you can enjoy it.
  5. Please don’t cook us! We know that the temperature may be comfortable enough for watching T.V. or working on the computer, but we are moving around and -even in moderate temperatures, breaking a sweat. In the winter months, we wish you would turn your heat down, slightly, and in the summer months we ask that you keep your air on so we can stay cool. If we are in a space that someone does not live in, please provide us the information so we can turn on the air ourselves.

We know that for some of our clients, having a cleaner is a occurrence for special occasions. For others, having a cleaner is a part of regular home maintenance. Whether you’re reading this list because you are nervous or you have gotten comfortable and need a refresher, this is what we wish you knew. Next week, we will expand and add a few more things to the list. Stay tuned!

How to prevent germs from spreading during back to school season

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September is the time of year when kids are heading back into the classroom. But for many unfortunately, schools can be full of germs and your kids will inevitably be exposed to some. Here are some tips on how to prevent germs from spreading.

#1: Properly disinfect.
Know your main areas of contact, including those spots where places are frequently touched or handled by multiple people. These are generally door knobs, refrigerator handles, stair rails, toilet flush handles, or light switches. Be sure to clean those surfaces with household cleaners and disinfectants regularly, then wipe the surface to remove any residue. If you’re using Lysol or other similar disinfectants, make sure to read the label to make sure you’re using them properly. They’re only effective if you use them the right way.

#2: Don’t share towels or blankets.
If someone in the home is sick, wash blankets regularly and do not share bath or hand towels. Coughing or sneezing can easily spread germs to these items and once that happens, other people in the family are bound to catch the virus. When you’re doing laundry, wash the items in hot water to help kill any lingering bacteria.

#3: Wash cleaning supplies.
Your cleaning supplies should be washed regularly, especially if someone in the home is ill. For microfiber products, soak them in hot soapy water for several minutes and rinse with warm water, laying flat to dry. If you keep using cleaning supplies without washing them, you will end up just spreading germs everywhere.

And finally, teach your kids to wash their hands frequently while they’re at school and at home. They should wash with hot soapy water for at least 20 seconds and avoid touching their eyes, nose, and mouth. If you don’t have time to keep up on cleaning your home or office space, our team at Fresh Nest Cleaning offers superior cleaning services for homes and businesses all around Clark County and parts of Portland. Contact us today at 360.721.7757 or info@freshnestcleaning.com! We can provide a quick, free quote or to set up an appointment to walk through your space for an estimate!

Reasons why you should hire a housekeeper during the school year

BackToSchool

August is flying by and the stores have all the back to school items displayed and ready to go. Many families are planning on going back to school shopping soon to get ready for the new school year, but in the chaotic preparations that often happen with going back to school, parents and guardians can neglect housework. That means once the kids are gone during the day, you’re left scrambling to clean up and get the house back in order.

That’s just the beginning, though.

August and September can be busy with back to school events, but the rest of the year is bound to get even more crazy with meetings, sporting events, music lessons and anything else that your kids are actively involved in.  If the idea of cleaning your house in the middle of crazy school weeks brings you a sense of dread, we can help! Here are some reasons why you should hire a housekeeper during the school year.

Reason #1: You’re overloaded at work.
Once the kids are done with summer break, chances are, you’re able to get back into the swing of things at work a little more. If you’re working full time, it is likely that the last thing you want to do is scrub toilets or floors on your days off. Having a house keeper come once or twice a month can be incredibly beneficial in reducing your load and minimizing your stress.

Reason #2: You’re not home that often.
Dance recitals, family events, late work meetings, and sports practice…sound familiar? Having your kids in school and in several activities at the same time, while balancing work life can be a lot. The stress level is bound to increase when you’re not home often and unable to decompress as much as you’d like. Having a house cleaner will help reduce your stress level, keep you less frazzled, and will allow you to check one of the regular house cleaning “to-do” off your list, which means you have more time to do what you need to do.

Life happens fast. There is always something going on to occupy your attention and sometimes it’s just easier to not have to think about the cleaning that needs to happen in your home. Besides, what’s better than coming home to a freshly cleaned home? We argue that there’s nothing quite like it. Our team at Fresh Nest Cleaning offers superior cleaning services for homes and businesses all around Clark County and parts of Portland. So, before school starts and you’re in the midst of school drop offs and pickups, contact us today at 360.721.7757 or info@freshnestcleaning.com! We can provide a quick, free quote or to set up an appointment to walk through your space for an estimate!