Part 2 What Your House Cleaner Wishes You Knew

Last week we started a list about what we wish our client’s knew. This week, we continue that theme. House cleaners must possess a lot of soft skills in order to be successful. The number one skill is an ability to effectively communicate and to set our clients at ease to they are comfortable communicating with us. Our hope is that whether you are reading this because you are considering a house cleaner or you already have one, that this list helps open up conversation and strengthens your professional relationship.

  1. We don’t mind your kids or pets. Our staff is made up of parents and pet owners so we really understand how it is. Kids are curious and dogs are nervous. However, sometimes, it is easier if you choose to go to the park when we get there. For the most part, communication is most important. We have no problem sharing our comfort levels with you during your free consult.
  2. Talk to us about what you want and your expectations. If you’re paying for a service and there are specific problem areas that drive you crazy, please point them out to us. We are incredibly thorough but we want to be sure that we address what is going to bother you the most.  
  3. Expectations versus reality can sometimes differ depending on what you’re paying for. Which is why it is important to communicate what specific areas drive you crazy. We will tailor our cleaning to meet your needs and stay within your price range. However, if you’re paying for a basic clean, we won’t be hitting all the areas that are typically covered in a deep cleaning session.
  4. Sometimes we adjust our price after we gave you a quote. This is especially true if we didn’t get a chance to do a walk through and you raise your expectations once we have gotten there. Or if the house is a bit dirtier or there are conditions we previously were not aware of- like that you smoke in your home or have pets. However, we will always be upfront and won’t catch you off guard if we have to raise our prices.
  5. You may think you are saving by not having regular cleaning but that will actually cost you more money. We have to do a deeper cleaning when we only come once a month or less often. It is, honestly, the most cost effective to have us come bi-weekly or more often.
  6. We don’t mind that you look up other people to work for you. But keep in mind that we are incredibly considerate about our costs. We are licensed and insured. We also pay our employees a fair wage. Often, cheaper companies are cutting costs somewhere and it is usually with their employee’s wages. We want to make sure that the individuals who clean your home are doing it because they are happy. Happy employees are the best employees and will produce the best results. Additionally, we take in to consideration that we are providing our own cleaning supplies and gas to travel. It may seem like we are profiting on your job, but after overhead, it’s about the same as any other job. If you do use a different cleaner, we suggest you make sure they are licensed and insured, trustworthy, thorough, and use quality products.
  7. We assume there are cameras, everywhere. But we know you’ll only catch us dancing silly or tripping over our two feet. The only snooping we enjoy doing is reading the titles of the books on your shelf.
  8. Our job is just as important as any other job. Sometimes, house cleaning comes with a stigma. Fresh Nest exists because this is where the owner found happiness in how she spent her day. Often when having conversations with others, people get uncomfortable when one of us expresses what we do for a living. Our job is just as valuable as anyone else’s and we have been successful enough to accomplish most of our financial goals.
  9. We don’t expect tips but boy do they make our day! What REALLY helps us out are online reviews, though. Our clients send us the nicest emails and texts all the time, if only they posted those exact comments on our google page. This allows us to be more prominent in the online world for others to find us. Social media helps, as well, but often google rules.
  10. We will go above and beyond for some clients. If you noticed some extra areas freshened up that were outside of what was listed in the consult, just know that we appreciate you being our client just as much as you appreciate the extra help. We genuinely love the idea of you coming home and being surprised and relieved that your nest is fresh and clean. We know you deserve it.

 

There are a lot of people who hire professional house cleaners for lots of different reasons. No matter why you are having us, we want to be sure that your experience is positive. We are always open to talking more in depth about any questions. Schedule your free consult with us so we can create a personalized cleaning plan for you.

Tips on organizing children’s clutter

Children and mother collecting toys

Kids can be full of energy, fun and excitement and with that, comes lots of messes.  Whether its arts and crafts, toys, or clothing in all different sizes, if you have kids, you know how quickly things can accumulate. Here are some helpful tips on how to sort and store your children’s items.

Tip #1: Know what is used and what isn’t.
Take note of what your kids actually play with. If there are select toys or crafts that your kids play with a lot, then keep those easily accessible in one designated area. If there are things that they are done playing with, have grown out of, or have never had any interest in, sell or donate the items. Keeping favorite things around will help the kids not notice that extra clutter is disappearing, too.

Tip #2: Allocate a play space.
Don’t have a playroom in your home? That’s ok. You don’t need to dedicate a full room to playing, but toys do need a place to live. For many people it’s a corner in the child’s bedroom, or a place in the living room. That way, when the toys come out and they are moved around to all areas in the house, they don’t have to be left there – there is one specific spot where they return. Be sure you invest in the right storage pieces, too. Make sure they are big enough and versatile enough. For example, if you have a small house, get a toy box that could double as a bench or sitting area.

Tip #3: Get your kids involved.
Sometimes it is hard to resist the urge to just do all the cleanup yourself because it’s faster and more efficient. However, bringing your kids into the process is very important in helping them learn how to stay organized as they get older and gain more responsibility. Partner with your child to help keep them on task, showing them how to efficiently clean up and organize, and give them small jobs in the process such as sorting toys into different bins and giving them a say on which toys go where.

Once your home is organized and clutter is picked up off the ground, call our team at Fresh Nest to get your home sanitized and sparkling clean. We can do a one time deep clean, or even better, we can set up regular housekeeping on a weekly or bi-weekly basis. Our team at Fresh Nest Cleaning is ready to help, so contact us today!

How to prevent germs from spreading during back to school season

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September is the time of year when kids are heading back into the classroom. But for many unfortunately, schools can be full of germs and your kids will inevitably be exposed to some. Here are some tips on how to prevent germs from spreading.

#1: Properly disinfect.
Know your main areas of contact, including those spots where places are frequently touched or handled by multiple people. These are generally door knobs, refrigerator handles, stair rails, toilet flush handles, or light switches. Be sure to clean those surfaces with household cleaners and disinfectants regularly, then wipe the surface to remove any residue. If you’re using Lysol or other similar disinfectants, make sure to read the label to make sure you’re using them properly. They’re only effective if you use them the right way.

#2: Don’t share towels or blankets.
If someone in the home is sick, wash blankets regularly and do not share bath or hand towels. Coughing or sneezing can easily spread germs to these items and once that happens, other people in the family are bound to catch the virus. When you’re doing laundry, wash the items in hot water to help kill any lingering bacteria.

#3: Wash cleaning supplies.
Your cleaning supplies should be washed regularly, especially if someone in the home is ill. For microfiber products, soak them in hot soapy water for several minutes and rinse with warm water, laying flat to dry. If you keep using cleaning supplies without washing them, you will end up just spreading germs everywhere.

And finally, teach your kids to wash their hands frequently while they’re at school and at home. They should wash with hot soapy water for at least 20 seconds and avoid touching their eyes, nose, and mouth. If you don’t have time to keep up on cleaning your home or office space, our team at Fresh Nest Cleaning offers superior cleaning services for homes and businesses all around Clark County and parts of Portland. Contact us today at 360.721.7757 or info@freshnestcleaning.com! We can provide a quick, free quote or to set up an appointment to walk through your space for an estimate!